1. General introduction

At TrippyGo, every vacation or exploration trip of customers is based on transparency, safety and responsibility. We understand that trust is the most important factor when customers choose a unit providing accommodation services, resort villas or organizing special tours. Therefore, the Terms & Policies system is built to ensure the rights of customers, while also guiding the professionalism and quality commitment of TrippyGo.

Whether they are short-term guests, team building groups, family guests or international tourists, all customers enjoy information protection, clear cancellation policies, transparent incident handling procedures and commitment to responsibility in each experience.

2. TrippyGo's Commitment to Responsibility

2.1. Ensuring Information Transparency

TrippyGo is always committed to providing complete and accurate information about:

- Villa images and actual amenities

- Room rates, surcharges, service fees (if any)

- Maximum number of guests - standards - safety regulations

- Tour schedule, check-in/out time clearly

- Rules for using the swimming pool, BBQ area, living room, kitchen, garden

All information is continuously updated to ensure that customers do not encounter any discrepancies or misunderstandings when using the service.

2.2. Data and personal information security

We absolutely do not share, sell or disclose customers' personal information to third parties. The data is encrypted and stored according to technology security standards.

Customer information is used for the following purposes:

- Booking confirmation

- Trip guidance support

- Service notification, upgrade or promotion

TrippyGo commits not to use it for any illegal purposes.

2.3. Safety during the entire stay

For TrippyGo, safety is the most important foundation.

We guarantee:

- Villa is carefully checked for electricity - water - swimming pool

- 24/7 outdoor security camera

- Full fire protection equipment

- Entry and exit by coded key or magnetic card

- 24/7 online support team

All arising problems are handled quickly - neatly - with high responsibility.

2.4. Responsibility to accompany customers

When customers encounter problems during the trip:

- Villa technical problems

- Transportation problems

- Request additional support

- Need guidance on sightseeing and dining locations

- Need support for large groups or those with small children

TrippyGo always accompanies from the time of booking to the end of the trip, handling the situation immediately and not making customers wait.

3. Terms of service at TrippyGo

3.1. Booking – confirmation – payment process

To ensure transparency, customers will go through 3 steps:

Step 1: Choose villa / service → Receive detailed quote
Step 2: Confirm date – number of guests – additional utilities
Step 3: Deposit to hold room (30–50% depending on service)

After successful deposit, customers receive:

- Booking code

- Electronic invoice (if required)

- Villa information and rules

3.2. Cancellation policy

TrippyGo always prioritizes supporting customers in objective cases such as bad weather, force majeure conditions with prior notice. Therefore, we flexibly support:

- Change the date of stay (depending on room availability)

- Transfer booking to friends/relatives to avoid losing deposit

TrippyGo always strives to bring the best experience and ensure maximum benefits for customers.

3.3. Villa usage regulations

To keep the space clean and safe, guests should note:

- Do not bring flammable materials

- Do not make excessive noise after 10pm

- Do not trespass on common property or bring things back

- Keep the kitchen, swimming pool, and bedroom clean

- Report immediately if there is damage for timely handling

TrippyGo always supports guests to the maximum but also requires cooperation to maintain the quality of the villa.

4. Incident handling policy during stay

4.1. Technical problems

Such as: air conditioning, hot water, sound, lights, door locks...

TrippyGo:

- There is a technical team on duty in the area

- Commit to fixing within 15-30 minutes

4.2. Unforeseen incidents

Including: bad weather, sudden illness, natural disasters...

TrippyGo will:

- Support changing dates

- Work flexibly with villa owners

- Support transportation in emergency cases

4.3. Responsibilities of the customer

Customers must ensure:

- Provide correct information on the number of people

- Comply with the rules

- Ensure that children/older people have someone to look after them

TrippyGo is not responsible for incidents caused by guests violating the villa rules or local laws.

5. Price policy and incentives

5.1. Room price transparency

The entire price list is public on:

- Website TrippyGo

- Fanpage

- Zalo OA

Prices are committed to no hidden fees, absolutely no additional fees outside the agreement.

5.2. Special offers for each group of guests

- Family guests: 5-10% discount

- Businesses / team building: decoration support package, BBQ party

- International guests: remote check-in support & bilingual guide

- Returning guests: additional 5% discount

6. 24/7 Support Commitment

TrippyGo has a team on duty 24/7:

- Villa booking support

- Itinerary advice, travel suggestions

- Immediate problem resolution

- Transportation support, private cars, sightseeing tours

Customers can contact via:

- Hotline

- Zalo

- Fanpage

- Website Live Chat

Whether it is a weekday or a weekend, TrippyGo is always there.

7. Customer peace of mind is the number one priority

The Terms & Policies system not only demonstrates transparency but also reflects TrippyGo's service philosophy:
Dedication - Safety - Carefulness - Responsibility.

Choosing TrippyGo means:

- Your rights are protected throughout

- You always have 24/7 support

- You enjoy the experience as desired

- You can rest assured because all regulations are clear and fair

TrippyGo is committed to providing a quality - complete - memorable vacation experience.